Complaints Policy
Raise a concern by phone so the job, communication, or website issue can be identified clearly.
What to provide
Share your name, callback number, service address if relevant, the date of the interaction, what happened, and the outcome you are seeking. Do not send payment-card details through an unapproved channel.
What happens next
The company will review the available records and explain the next step. Response timing depends on the facts and the contact route available for follow-up.
Immediate safety or legal matters
Use the appropriate emergency service or public authority when the issue cannot wait for ordinary business handling.